SHOP POLICY

Thank you for choosing to support a Canadian artist like myself. I understand things can happen or minds may change. I am not amazon or a big box store, please respect I am just one person trying to make a living and the policies stated below reflect my position as a small business.

Please reach out to glass@sarahmulligan.com if you have an issue with your order.

Returning an order- If items are not damaged and returned in the original packaging the value of the item will be refunded. Shipping fees are not refundable. Cost of shipping to return item is the responsibility of the customer. Refund supplied after item has been inspected.

Damaged item - Great care is taken when packing and shipping glass, However, if a piece of glass is broken in shipping, a replacement will be supplied. Contact must be made within 24hours of receiving the item along with a photo of the broken item.

Cancelled orders - Website fees are not refunded to me when an order is cancelled. In the event an order is cancelled, a restock fee of 4% of the order total will be retained and a partial refund supplied.